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FedEx Discussions
Fedex,Not the same reliable company
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<blockquote data-quote="HuckToohey" data-source="post: 1243545" data-attributes="member: 41099"><p>This was/is the most embarrassing and frustrating PEAK Season ever. FedEx as a corporation and Fred S in particular should hang his head in shame. The policies and procedures which resulted in this Christmas fiasco, perpetrated by the upper management at FedEx Corp., borders on criminal and outright fraudulent practices towards the consumer. I have never observed such blatant disregard for our customers. Absolutely no regard, no effort, no outside-the-box thinking or planning was ever submitted or even discussed by our senior manager. It's as if FedEx Corp. as a whole has completely washed its hands of, and makes no bones about, doing what is best for "the bottom line." I have corresponded with co-workers in several different stations/states this Christmas Eve day, and the story is the same: An overwhelmed system that is mismanaged and was never designed nor is modified to meet the 21st century consumer's expectations or needs. Shameful. Just shameful.</p></blockquote><p></p>
[QUOTE="HuckToohey, post: 1243545, member: 41099"] This was/is the most embarrassing and frustrating PEAK Season ever. FedEx as a corporation and Fred S in particular should hang his head in shame. The policies and procedures which resulted in this Christmas fiasco, perpetrated by the upper management at FedEx Corp., borders on criminal and outright fraudulent practices towards the consumer. I have never observed such blatant disregard for our customers. Absolutely no regard, no effort, no outside-the-box thinking or planning was ever submitted or even discussed by our senior manager. It's as if FedEx Corp. as a whole has completely washed its hands of, and makes no bones about, doing what is best for "the bottom line." I have corresponded with co-workers in several different stations/states this Christmas Eve day, and the story is the same: An overwhelmed system that is mismanaged and was never designed nor is modified to meet the 21st century consumer's expectations or needs. Shameful. Just shameful. [/QUOTE]
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