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<blockquote data-quote="dmac1" data-source="post: 2418918" data-attributes="member: 60252"><p>When customer service got no response from the driver, and paid for the lost package, it should have had some effect. I will see tomorrow if the other package is delivered. I now know that you need to ask to make a formal complaint when calling, as just calling and complaining does nothing. It looks like my formal complaint today got an immediate response from someone who cares about complaints. A complaint is considered to just be an inquiry unless you specifically tell them to make it a complaint.</p></blockquote><p></p>
[QUOTE="dmac1, post: 2418918, member: 60252"] When customer service got no response from the driver, and paid for the lost package, it should have had some effect. I will see tomorrow if the other package is delivered. I now know that you need to ask to make a formal complaint when calling, as just calling and complaining does nothing. It looks like my formal complaint today got an immediate response from someone who cares about complaints. A complaint is considered to just be an inquiry unless you specifically tell them to make it a complaint. [/QUOTE]
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