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Brown Cafe UPS Forum
The Latest UPS Headlines
FedEx Will Shun Most Home Holiday Fees, Unlike UPS
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<blockquote data-quote="HEFFERNAN" data-source="post: 3002505" data-attributes="member: 11315"><p>The shipping companies are in the customer service industry.</p><p>Serving the most people SHOULD make you more money.</p><p>Even the slightest sense of a deal will make the customer want to come and use you.</p><p></p><p>As a stockholder myself, why wouldn't I want my customer base to expand.</p><p>UPS's problem is that they don't want to expand their payroll/facilities to accommodate more revenue so they upcharge the shippers.</p><p>FEDEX benefits while UPS counts on wringing every last drop of blood from their own employees.</p><p>As an employee, I'm disappointed.</p></blockquote><p></p>
[QUOTE="HEFFERNAN, post: 3002505, member: 11315"] The shipping companies are in the customer service industry. Serving the most people SHOULD make you more money. Even the slightest sense of a deal will make the customer want to come and use you. As a stockholder myself, why wouldn't I want my customer base to expand. UPS's problem is that they don't want to expand their payroll/facilities to accommodate more revenue so they upcharge the shippers. FEDEX benefits while UPS counts on wringing every last drop of blood from their own employees. As an employee, I'm disappointed. [/QUOTE]
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FedEx Will Shun Most Home Holiday Fees, Unlike UPS
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