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<blockquote data-quote="dezguy" data-source="post: 2870490" data-attributes="member: 49811">And there in lies the problem FedEx has created for itself.There is rarely an issue with people at my sta swiping packages for another courier.&nbsp; A quick dads message to let them know you have it and to send the pup over and you&#039;re done. Now FedEx has to deal with contractors who view us as screwing them over for swiping packages because an irate customer is bitching us out because the package has sat there for days.The contractor isn&#039;t to blame; they&#039;re the ones who are supposed to be servicing the customer but because of the way over complicated system FedEx has in place, stuff happens.How many times a week do you get a call for a pup only to find it&#039;s a ground stop?&nbsp; I get those multiple times a week.&nbsp; It sucks for the customer because I&#039;ve been told to tell them to call the 1800 number again and deal with that bull<img src="/community/styles/default/xenforo/smilies/group1/censored2.gif"&nbsp; class="smilie" loading="lazy" alt=":censored2:" title="Censored2&nbsp; &nbsp; :censored2:" data-shortname=":censored2:" />, leaving the package behind.This is the system FedEx wants.&nbsp; I&#039;m more than happy to oblige.</blockquote>

[QUOTE="dezguy, post: 2870490, member: 49811"] And there in lies the problem FedEx has created for itself. There is rarely an issue with people at my sta swiping packages for another courier. A quick dads message to let them know you have it and to send the pup over and you're done. Now FedEx has to deal with contractors who view us as screwing them over for swiping packages because an irate customer is bitching us out because the package has sat there for days. The contractor isn't to blame; they're the ones who are supposed to be servicing the customer but because of the way over complicated system FedEx has in place, stuff happens. How many times a week do you get a call for a pup only to find it's a ground stop? I get those multiple times a week. It sucks for the customer because I've been told to tell them to call the 1800 number again and deal with that bull:censored:, leaving the package behind. This is the system FedEx wants. I'm more than happy to oblige. [/QUOTE]

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