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<blockquote data-quote="SmithBarney" data-source="post: 2873218" data-attributes="member: 709"><p>You have the right to work at McDonalds but you don't.(someone else will)</p><p>You have the right to pickup that package but you won't.(someone else will)</p><p></p><p>Regardless of what you think your "rights" are, the customer comes first and always should so if an Express CRR sees a System Failure, ie package sitting for days, and customer says they've called, then yes the CRR has the right to serve the customer if they want to.</p><p></p><p>I don't pick up ground, unless the situation requires it, ie system failure.(see above) I need to make my customers happy even if it means fixing a Ground failure. Had a customer tell me their ground driver "explained" that he knew there was a pickup, but wasn't going to get it until he had a delivery for them..</p></blockquote><p></p>
[QUOTE="SmithBarney, post: 2873218, member: 709"] You have the right to work at McDonalds but you don't.(someone else will) You have the right to pickup that package but you won't.(someone else will) Regardless of what you think your "rights" are, the customer comes first and always should so if an Express CRR sees a System Failure, ie package sitting for days, and customer says they've called, then yes the CRR has the right to serve the customer if they want to. I don't pick up ground, unless the situation requires it, ie system failure.(see above) I need to make my customers happy even if it means fixing a Ground failure. Had a customer tell me their ground driver "explained" that he knew there was a pickup, but wasn't going to get it until he had a delivery for them.. [/QUOTE]
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