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<blockquote data-quote="MAKAVELI" data-source="post: 2873313" data-attributes="member: 43825"><p>What you fail to understand is that customer is our customer as well. And as far as most are concerned they don't care which OPCO is supposed to pick it up. Ground's failures reflect negatively on the company as a whole. So when it comes down to choosing us or UPS they may just choose UPS causing a loss of business for Express. So in essence that Ground driver who fails to pick up pkgs is stealing $ and business from Express.</p></blockquote><p></p>
[QUOTE="MAKAVELI, post: 2873313, member: 43825"] What you fail to understand is that customer is our customer as well. And as far as most are concerned they don't care which OPCO is supposed to pick it up. Ground's failures reflect negatively on the company as a whole. So when it comes down to choosing us or UPS they may just choose UPS causing a loss of business for Express. So in essence that Ground driver who fails to pick up pkgs is stealing $ and business from Express. [/QUOTE]
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