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<blockquote data-quote="worldwide" data-source="post: 2016070" data-attributes="member: 2193">It&#039;s not difficult to get a refund and can be done online without ever speaking to a person so the &quot;internet generation&quot; is covered.&nbsp; Even calling the 800 # for a refund is automated as you simply say the tracking number and are told if the package is eligible for a refund.From ups.com:How do I request a Guaranteed Service Refund?Requests for a Guaranteed Service Refund must be made by the person or company who paid shipping charges to UPS, and must be made within 15 days of the scheduled delivery date. If you are the payer, you can submit your requests for Guaranteed Service Refund one of two ways: <ol>
<li data-xf-list-type="ol">Call 1-800-PICK-UPS (1-800-742-5877) and say &quot;Refund&quot;</li>
<li data-xf-list-type="ol">Or if you have a shipping account, you can go online to the UPS Billing Center (Note: you&#039;ll need to create a My UPS user ID if you do not already have one)</li>
</ol>UPS and FedEx on-time performance is typically in the high 90% range.&nbsp; During peak, 3rd party auditing firms were reporting on-time effectiveness of around 95% so non-peak performance is likely higher.This app is a solution in search of a problem.</blockquote>

[QUOTE="worldwide, post: 2016070, member: 2193"] It's not difficult to get a refund and can be done online without ever speaking to a person so the "internet generation" is covered. Even calling the 800 # for a refund is automated as you simply say the tracking number and are told if the package is eligible for a refund. From ups.com: How do I request a Guaranteed Service Refund? Requests for a Guaranteed Service Refund must be made by the person or company who paid shipping charges to UPS, and must be made within 15 days of the scheduled delivery date. If you are the payer, you can submit your requests for Guaranteed Service Refund one of two ways: [LIST=1] [*]Call 1-800-PICK-UPS (1-800-742-5877) and say "Refund" [*]Or if you have a shipping account, you can go online to the UPS Billing Center (Note: you'll need to create a My UPS user ID if you do not already have one) [/LIST] UPS and FedEx on-time performance is typically in the high 90% range. During peak, 3rd party auditing firms were reporting on-time effectiveness of around 95% so non-peak performance is likely higher. This app is a solution in search of a problem. [/QUOTE]

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