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Brown Cafe UPS Forum
UPS Discussions
Forget Service, Thats logistics!
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<blockquote data-quote="UPSBluRdg03" data-source="post: 825736" data-attributes="member: 27927"><p>Plane was diverted to another airport this morning due to storms in the area. Plane then had mechanical issues after trying to take off there to come here after storm cleared. Had to truck air in and arrived about 10:45. They sorted it out and came down the belts. Some air was put on what few extra trucks we and shuttled out to the routes by extra drivers. My manager even took some out in his personal vehicle. But, nearly 300 pieces were left in the building and scanned as "Missed at Destination Facitlity". The reason it was left is because the building has very few extra package cars and drivers. So the extended stuff and even some in town got left. Everything from flowers to "Refrigerate upon arrival" medicine. To me this is about as pathetic as it gets and a total disregard for our customers. I really dont see how they are able to just leave the packages until tomorrow, I guess "Thats Logistics". I was curious as to if this goes on else where and everyones thoughts?</p></blockquote><p></p>
[QUOTE="UPSBluRdg03, post: 825736, member: 27927"] Plane was diverted to another airport this morning due to storms in the area. Plane then had mechanical issues after trying to take off there to come here after storm cleared. Had to truck air in and arrived about 10:45. They sorted it out and came down the belts. Some air was put on what few extra trucks we and shuttled out to the routes by extra drivers. My manager even took some out in his personal vehicle. But, nearly 300 pieces were left in the building and scanned as "Missed at Destination Facitlity". The reason it was left is because the building has very few extra package cars and drivers. So the extended stuff and even some in town got left. Everything from flowers to "Refrigerate upon arrival" medicine. To me this is about as pathetic as it gets and a total disregard for our customers. I really dont see how they are able to just leave the packages until tomorrow, I guess "Thats Logistics". I was curious as to if this goes on else where and everyones thoughts? [/QUOTE]
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Forget Service, Thats logistics!
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