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Forget Service, Thats logistics!
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<blockquote data-quote="soberups" data-source="post: 825847" data-attributes="member: 14668"><p>As unfortunate as the service failures are, I have to commend the manager who made the decision to scan the packages as "missed at destination facility" instead of "Emergency Conditions" or some other bogus excuse. At least in this case we were <strong>honest</strong> and our customers will be eligible for a refund instead of getting screwed over so that some sup could look good on a report.</p><p> </p><p>To an extent at least what happened was justifiable. The plane was grounded by weather and mechanical issues which were not something UPS has any control of.</p></blockquote><p></p>
[QUOTE="soberups, post: 825847, member: 14668"] As unfortunate as the service failures are, I have to commend the manager who made the decision to scan the packages as "missed at destination facility" instead of "Emergency Conditions" or some other bogus excuse. At least in this case we were [B]honest[/B] and our customers will be eligible for a refund instead of getting screwed over so that some sup could look good on a report. To an extent at least what happened was justifiable. The plane was grounded by weather and mechanical issues which were not something UPS has any control of. [/QUOTE]
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Forget Service, Thats logistics!
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