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Forget Service, Thats logistics!
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<blockquote data-quote="soberups" data-source="post: 826024" data-attributes="member: 14668"><p>Here is the part that really galls me.</p><p> </p><p>I can accept the fact that UPS is perfectly entitled to make whatever business decisions it wishes to about the cost-effectiveness of delivering exception packages vs. paying a refund on them. What I can <strong>not</strong> accept....is the condescending, self-righteous lectures about the "importance of service" that we drivers are forced to sit through when facing disciplinary action for issues such as delivering NDA after the commit time or failing to unload all of our air volume into the shuttle. It can be a bit difficult to stomach when the guy who is busting <em>my</em> balls over an air package that I delivered 5 minutes late might <em>himself</em> be personally responsible for dozens of service failures every day.</p></blockquote><p></p>
[QUOTE="soberups, post: 826024, member: 14668"] Here is the part that really galls me. I can accept the fact that UPS is perfectly entitled to make whatever business decisions it wishes to about the cost-effectiveness of delivering exception packages vs. paying a refund on them. What I can [B]not[/B] accept....is the condescending, self-righteous lectures about the "importance of service" that we drivers are forced to sit through when facing disciplinary action for issues such as delivering NDA after the commit time or failing to unload all of our air volume into the shuttle. It can be a bit difficult to stomach when the guy who is busting [I]my[/I] balls over an air package that I delivered 5 minutes late might [I]himself[/I] be personally responsible for dozens of service failures every day. [/QUOTE]
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