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Fred Throws a Tantrum
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<blockquote data-quote="Ricochet1a" data-source="post: 555339" data-attributes="member: 22880"><p>With all prejudices aside...</p><p> </p><p>Ground is focused on the lowest cost possible to move a package from A to B. It isn't a service oriented operation, it is cost/price oriented. The "Worldwide Service Centers" are all still Express manned, not Ground. Which does create an issue. Express is spending manpower dollars on customers coming in with packages, having the data entered for a label to be generated, then handling the packages out to the Ground pickup point in the stations.We are already performing customer service for Ground. </p><p> </p><p>My customers want the low price of Ground, but they want Express service. They get Express service with their Express shipments. They get the 1-800 # for their Ground shipments (and a day or two delay in their getting picked up). If Fred tried to implement same day, on call pickups for Ground, he'd be in a bind. The helpers would be out performing their task without interference, then would be "interfered with" with a request to stop what they are doing to pick up a package. You can do that with employees, not a contractor. I know bbsam is going to say, "you can contract for pickups". Yes you can, they do it now. But those pickup requests are generated before they leave the building, not while en route.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 555339, member: 22880"] With all prejudices aside... Ground is focused on the lowest cost possible to move a package from A to B. It isn't a service oriented operation, it is cost/price oriented. The "Worldwide Service Centers" are all still Express manned, not Ground. Which does create an issue. Express is spending manpower dollars on customers coming in with packages, having the data entered for a label to be generated, then handling the packages out to the Ground pickup point in the stations.We are already performing customer service for Ground. My customers want the low price of Ground, but they want Express service. They get Express service with their Express shipments. They get the 1-800 # for their Ground shipments (and a day or two delay in their getting picked up). If Fred tried to implement same day, on call pickups for Ground, he'd be in a bind. The helpers would be out performing their task without interference, then would be "interfered with" with a request to stop what they are doing to pick up a package. You can do that with employees, not a contractor. I know bbsam is going to say, "you can contract for pickups". Yes you can, they do it now. But those pickup requests are generated before they leave the building, not while en route. [/QUOTE]
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