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From the Chairman
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<blockquote data-quote="MrFedEx" data-source="post: 1265690" data-attributes="member: 12508"><p>All the planning in the world cannot replace dedicated and motivated employees. In general, these no longer exist at Express. Nobody cares because they are treated like crap, and that directly translates to poor customer service and lowered levels of productivity.</p><p></p><p>They can threaten and cajole and OLCC all they want, and people won't respond...except by quitting, performing WAD, and acting like WalMart workers. Yes, Fred...you are getting what you pay for. And if your piss-poor planning is factored-in, Peak 2014 will be even worse than Peak 2013.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1265690, member: 12508"] All the planning in the world cannot replace dedicated and motivated employees. In general, these no longer exist at Express. Nobody cares because they are treated like crap, and that directly translates to poor customer service and lowered levels of productivity. They can threaten and cajole and OLCC all they want, and people won't respond...except by quitting, performing WAD, and acting like WalMart workers. Yes, Fred...you are getting what you pay for. And if your piss-poor planning is factored-in, Peak 2014 will be even worse than Peak 2013. [/QUOTE]
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