I received my "From the Chairman" fluff piece in the mail today. Wow! Whomever they have writing this stuff really deserves an award. They are more than earning their salary. As I read the section about 'Recapping peak', my mouth was hanging open at either how oblivious they are in Memphis, or how oblivious they think we are. They had the audacity to say that our delivery metrics were amongst the best they've ever recorded. Maybe, they are talking about the actual number of packages delivered on the due date. But, umm, I work at one of the larger stations, and we were still delivering Christmas packages on the Monday after Peak that had been collecting dust in the building for A WEEK, because we had no bodies. The only difference between our Peak performance and UPS' Peak performance was UPS was willing to own it and accept the repercussions, and FedEx swept it under the rug and let UPS take the hit. Unbelievable!!