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The Competition
FedEx Discussions
Going "Viral"
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<blockquote data-quote="MrFedEx" data-source="post: 997783" data-attributes="member: 12508"><p>It's ironic that in their insane quest to shave hours, they are alienating customers. The one thing that really distinguished FedEx was outstanding customer service, which is also disappearing rapidly as they do their best to impoverish hourlies. Disgruntled workers do not provide excellent customer service, a fact that seems lost on MEM. It would be poetic justice to have this whole deal explode in Fred's face, as shippers abandon Express because they aren't getting what they pay for. More business for UPS.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 997783, member: 12508"] It's ironic that in their insane quest to shave hours, they are alienating customers. The one thing that really distinguished FedEx was outstanding customer service, which is also disappearing rapidly as they do their best to impoverish hourlies. Disgruntled workers do not provide excellent customer service, a fact that seems lost on MEM. It would be poetic justice to have this whole deal explode in Fred's face, as shippers abandon Express because they aren't getting what they pay for. More business for UPS. [/QUOTE]
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