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GPS tighten your standards?
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<blockquote data-quote="brownrod" data-source="post: 1020801" data-attributes="member: 6453"><p>I fully disagree. I am always slower when a supervisor rides with me. Speaking with customers is not our responsibility. Avoiding customer contact is one of my priorities!</p><p></p><p>It is obvious that UPS does not care about us being friendly or like family. They want us to deliver as fast as possible. This is all that matters. Customer service is not my concern. Delivering packages as safely and quickly as possible is all that matters.</p><p></p><p>Besides, management measures customer service in terms of missed packages and commit times. To management customer service has nothing to do with talking to customers.</p><p></p><p></p><p></p><p>Admittedly, management has never showed me how to do the job faster. All of the procedures and methods they add make the job slower.</p><p>They want us to go faster but offer no method that actually makes our job faster or more efficient.</p><p></p><p></p><p>You can be a dishonest, time wasting slug on a route with a good time study and management will give you a high five everyday and tell you how great you are because of a number on a piece of paper.</p><p></p><p>And, unfortunately, and can be an honest, hard worker who does this job faster than anyone else and management will treat you like a worthless piece of <img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /><img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /><img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /><img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /><img src="http://*" alt="" class="fr-fic fr-dii fr-draggable " style="" /> because you were overallowed (even though they could never bonus themselves).</p><p></p><p>You need a thick skin and a 'don't give a rip' attitude. Ignore management and just go out and do your job. That is the only way to be happy.</p><p></p><p>Everything meaningful to management is on that stupid piece of paper that has our over/under. They have lost touch with the real world. Don't waste your time acknowledging their pitiful concerns. They want you to increase your over/under but offer no practical way to do so.</p></blockquote><p></p>
[QUOTE="brownrod, post: 1020801, member: 6453"] I fully disagree. I am always slower when a supervisor rides with me. Speaking with customers is not our responsibility. Avoiding customer contact is one of my priorities! It is obvious that UPS does not care about us being friendly or like family. They want us to deliver as fast as possible. This is all that matters. Customer service is not my concern. Delivering packages as safely and quickly as possible is all that matters. Besides, management measures customer service in terms of missed packages and commit times. To management customer service has nothing to do with talking to customers. Admittedly, management has never showed me how to do the job faster. All of the procedures and methods they add make the job slower. They want us to go faster but offer no method that actually makes our job faster or more efficient. You can be a dishonest, time wasting slug on a route with a good time study and management will give you a high five everyday and tell you how great you are because of a number on a piece of paper. And, unfortunately, and can be an honest, hard worker who does this job faster than anyone else and management will treat you like a worthless piece of [IMG]*[/IMG][IMG]*[/IMG][IMG]*[/IMG][IMG]*[/IMG][IMG]*[/IMG] because you were overallowed (even though they could never bonus themselves). You need a thick skin and a 'don't give a rip' attitude. Ignore management and just go out and do your job. That is the only way to be happy. Everything meaningful to management is on that stupid piece of paper that has our over/under. They have lost touch with the real world. Don't waste your time acknowledging their pitiful concerns. They want you to increase your over/under but offer no practical way to do so. [/QUOTE]
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