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<blockquote data-quote="Coldworld" data-source="post: 223435" data-attributes="member: 4777"><p>many customers still complain about some customer service people and how the service is not like it use to be. Many of the old customer service reps worked in various jobs with ups and had a very good real life understanding of the company and daily operations. I guess its good that ups hasnt sent these jobs overseas to india. They probably know that would be a HUGE backlash from customers if that happen. Some high tech companies have sent jobs to india and then after the complaints start rolling in ship the jobs back again. India has very talanted folks but they have a problem speaking understandable english. I wish drivers would be used more for customer service instead of being used as a damn pack mule for 11 hours a day. I believe drivers are one of the few ways that ups will be able to keep the volume from fedex scavengers undercutting our accounts. Why cant ups take legal action in court. many companies do this to stop undercutting.</p></blockquote><p></p>
[QUOTE="Coldworld, post: 223435, member: 4777"] many customers still complain about some customer service people and how the service is not like it use to be. Many of the old customer service reps worked in various jobs with ups and had a very good real life understanding of the company and daily operations. I guess its good that ups hasnt sent these jobs overseas to india. They probably know that would be a HUGE backlash from customers if that happen. Some high tech companies have sent jobs to india and then after the complaints start rolling in ship the jobs back again. India has very talanted folks but they have a problem speaking understandable english. I wish drivers would be used more for customer service instead of being used as a damn pack mule for 11 hours a day. I believe drivers are one of the few ways that ups will be able to keep the volume from fedex scavengers undercutting our accounts. Why cant ups take legal action in court. many companies do this to stop undercutting. [/QUOTE]
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