Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
Ground did it again
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="CJinx" data-source="post: 1342694" data-attributes="member: 37078"><p>Just make sure it goes through as a complaint, and it will get taken seriously at the station level.</p><p>I suppose you have some data to back that up? Or is that one of those "MT3 takes a jet to work" kind of statements, sounds juicy but no proof to back it up?</p><p>I've taken enough nasty phone calls in my career so far that I don't feed any need to make excuses for when we fail a customer. When that call comes in (and it has), my job is to document all the information available regarding the issue for the manager who will have a business discussion with the ISP/IC. If it is determined that the driver forged a signature, disqualification is likely imminent.</p><p></p><p>It is unfortunate but it is easily avoidable: act with integrity.</p></blockquote><p></p>
[QUOTE="CJinx, post: 1342694, member: 37078"] Just make sure it goes through as a complaint, and it will get taken seriously at the station level. I suppose you have some data to back that up? Or is that one of those "MT3 takes a jet to work" kind of statements, sounds juicy but no proof to back it up? I've taken enough nasty phone calls in my career so far that I don't feed any need to make excuses for when we fail a customer. When that call comes in (and it has), my job is to document all the information available regarding the issue for the manager who will have a business discussion with the ISP/IC. If it is determined that the driver forged a signature, disqualification is likely imminent. It is unfortunate but it is easily avoidable: act with integrity. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
Ground did it again
Top