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Message: <blockquote data-quote="DriverNerd" data-source="post: 2707747" data-attributes="member: 61439"><p>I would not send a message about something broken if it wasn't my fault.  How many storm doors/screens/doorbells are broken on your route?!  Mine?  A lot.  I've had a customer call in to complain and blame me for a broken doorbell and another for a broken rear window in an SUV.  Some people just need to blame UPS to see if they'll fix it for free.  I have been asked by management about the previous issues and they said 'ok' and told the customer to friend themselves.  It looks like your management team isn't quite so team friendly.  As long as you're not guilty of said offense, grieve everything they do to discipline you.</p></blockquote><p></p>