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Have you heard of the Orion System, what do you know?
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<blockquote data-quote="soberups" data-source="post: 1139270" data-attributes="member: 14668"><p>Sounds to me like you need to give your management team some "tough love."</p><p></p><p>Quit breaking trace to avoid missed stops. Shut your brain off, quit thinking, and follow ORION 100% regardless of the consequences. If they want compliance, then shove that compliance 3 feet up their ass. If you show up at a business after closing time, sheet the packages as "missed" and bring them back. Repeat as necessary. Try to get the cell phone number of your ORION implementation manager...or your Center Manager...and if your customers complain give them the phone number and encourage them to speak directly to the <em>source</em> of the problem. Instead of risking injury by stumbling over bulk stops in order to reach the one package ORION is instructing you to deliver...unload the entire bulk stop onto the ground to get it out of your way and then re-load it back into the car and proceed on to your next ORION-mandated stop. Repeat as necessary. The brutal reality of todays UPS is that complaining to your management team about a problem is a complete and total waste of time. The <em>only</em> way you can force a management person to deal with a problem is to find a way to make them look bad on a report. Looking bad on a report is sort of like a cattle prod; you just have to be willing to keep turning the voltage up until your management team will do <em>anything</em> to make the pain stop.</p></blockquote><p></p>
[QUOTE="soberups, post: 1139270, member: 14668"] Sounds to me like you need to give your management team some "tough love." Quit breaking trace to avoid missed stops. Shut your brain off, quit thinking, and follow ORION 100% regardless of the consequences. If they want compliance, then shove that compliance 3 feet up their ass. If you show up at a business after closing time, sheet the packages as "missed" and bring them back. Repeat as necessary. Try to get the cell phone number of your ORION implementation manager...or your Center Manager...and if your customers complain give them the phone number and encourage them to speak directly to the [I]source[/I] of the problem. Instead of risking injury by stumbling over bulk stops in order to reach the one package ORION is instructing you to deliver...unload the entire bulk stop onto the ground to get it out of your way and then re-load it back into the car and proceed on to your next ORION-mandated stop. Repeat as necessary. The brutal reality of todays UPS is that complaining to your management team about a problem is a complete and total waste of time. The [I]only[/I] way you can force a management person to deal with a problem is to find a way to make them look bad on a report. Looking bad on a report is sort of like a cattle prod; you just have to be willing to keep turning the voltage up until your management team will do [I]anything[/I] to make the pain stop. [/QUOTE]
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Have you heard of the Orion System, what do you know?
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