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Have you heard of the Orion System, what do you know?
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<blockquote data-quote="soberups" data-source="post: 1140718" data-attributes="member: 14668"><p>What it all boils down to is that we are going to have 3 seperate groups of people chasing 3 distinct...and in many cases mutually exclusive...sets of metrics.</p><p></p><p><strong>The engineers who are installing ORION</strong> want to <em>save miles</em>. They dont care about service or safety or common sense; they just want the total number of miles shown on the daily report to decrease so that they can justify the money that is being spent on paying them to install the system. They will have us fighting traffic and wading thru 15 red lights on a surface street in order to shave .4 of a mile off of the route because saving miles is the only metric that they are being judged by.</p><p></p><p><strong>The on road and center management teams</strong> want to <em>generate a compliance metric</em>. The edict to follow ORION is coming down from Corporate; it cannot be questioned or challenged or disputed, only blindly obeyed. We are UPS and when our management is instructed to to chase a metric they get downright stupid about it and they will by God chase it off of a cliff like lemmings if they are told to. Whether any miles or time actually gets saved in the process is not relevant because these metrics are no longer the flavor of the week. ORION compliance<em> is</em> the flavor of the week and the demanded metric <em>will</em> be generated by <em>any</em> means necessary <em>regardless</em> of cost, <em>regardless</em> of its impact on safety or service, and <em>regardless</em> of whether it makes any sense or not.</p><p></p><p><strong>The drivers</strong> want to deliver the route as quickly and efficiently as possible while still working safely <em>and</em> providing the customers with good service. We are ultimately accountable for the decisions we make out there because <em>we</em> are the ones who get hurt by working unsafely and <em>we</em> are the ones who have to face the customers when the service we provide is not meeting the needs of those customers. We dont have the luxury of being able to hide behind a desk or a stack of compliance reports when the sh%t hits the fan. The buck stops with <em>us. </em>For on road managegement or the ORION implementation team, failure is a perfectly acceptable option because <em>as long as the demanded metric has been generated, the responsibility for that failure can simply be assigned to a different part of the operation.</em> For the drivers, failure is <em>not</em> acceptable because <em>we</em> are the ones who are stuck out in the real world and who ultimately have to find a way to salvage a failed plan at 7:30 or 8:00 at night while the ORION implementation teams are at home having dinner with their families. <em>We</em> are behind the wheel when the load hits the road and <em>we</em> are the ones left holding the bag when the "plan" fails.</p></blockquote><p></p>
[QUOTE="soberups, post: 1140718, member: 14668"] What it all boils down to is that we are going to have 3 seperate groups of people chasing 3 distinct...and in many cases mutually exclusive...sets of metrics. [B]The engineers who are installing ORION[/B] want to [I]save miles[/I]. They dont care about service or safety or common sense; they just want the total number of miles shown on the daily report to decrease so that they can justify the money that is being spent on paying them to install the system. They will have us fighting traffic and wading thru 15 red lights on a surface street in order to shave .4 of a mile off of the route because saving miles is the only metric that they are being judged by. [B]The on road and center management teams[/B] want to [I]generate a compliance metric[/I]. The edict to follow ORION is coming down from Corporate; it cannot be questioned or challenged or disputed, only blindly obeyed. We are UPS and when our management is instructed to to chase a metric they get downright stupid about it and they will by God chase it off of a cliff like lemmings if they are told to. Whether any miles or time actually gets saved in the process is not relevant because these metrics are no longer the flavor of the week. ORION compliance[I] is[/I] the flavor of the week and the demanded metric [I]will[/I] be generated by [I]any[/I] means necessary [I]regardless[/I] of cost, [I]regardless[/I] of its impact on safety or service, and [I]regardless[/I] of whether it makes any sense or not. [B]The drivers[/B] want to deliver the route as quickly and efficiently as possible while still working safely [I]and[/I] providing the customers with good service. We are ultimately accountable for the decisions we make out there because [I]we[/I] are the ones who get hurt by working unsafely and [I]we[/I] are the ones who have to face the customers when the service we provide is not meeting the needs of those customers. We dont have the luxury of being able to hide behind a desk or a stack of compliance reports when the sh%t hits the fan. The buck stops with [I]us. [/I]For on road managegement or the ORION implementation team, failure is a perfectly acceptable option because [I]as long as the demanded metric has been generated, the responsibility for that failure can simply be assigned to a different part of the operation.[/I] For the drivers, failure is [I]not[/I] acceptable because [I]we[/I] are the ones who are stuck out in the real world and who ultimately have to find a way to salvage a failed plan at 7:30 or 8:00 at night while the ORION implementation teams are at home having dinner with their families. [I]We[/I] are behind the wheel when the load hits the road and [I]we[/I] are the ones left holding the bag when the "plan" fails. [/QUOTE]
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