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Have you heard of the Orion System, what do you know?
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<blockquote data-quote="grgrcr88" data-source="post: 1146543" data-attributes="member: 16611"><p>So after 3 weeks on Orion and 3 different experts on car with me, there still have been no changes, except for the center manager now demanding i follow it 85% or better. All 3 riders agree changes need to be made. All 3 said they would make them and none of it has been done. I am done. I will blindly follow the ridiculously laid out plan of Orion to the tune of an extra hour and 20-30 extra miles a day. System crashed one day and I was on my own, ran more stops in less time and less miles than I have once with Orion. Congratulations, you have taken away the experience and knowledge of a 23 year driver and replaced it with a computer program that has no ability to change with conditions and I have no choice but to fail with it!!</p><p></p><p>The main problem is the system has no idea what stops are businesses and what are not. Therefore cannot know closing times, lunch hours, etc.. It will loop it with the least amount of miles assuming you keep up with the way its looped and never have to break off. If you do break off, say to get to a business before they close, you must go back to the point you broke off from to be back on trace. If not you now have multiple trace breaks and are not within the 85%. Takes away the brains of a driver and his ability to complete the day in the most efficient manner while still providing the service the customers expect. That is another problem. We no longer care about service to the customer, as long as the delivery is made before their close time its considered good enough.</p><p></p><p>Someone needs to inform the idiots up in the ivory tower that we don't sell a product here at UPS. We are not cheaper, we are better, that's why the customers use us. If we bring our SERVICE LEVEL down to equal that of Fed-ex we have taken away the reason for any customer to continue using UPS. This system will, and has, cost us customers. How much do we lose before we realize the actual cost of this is much higher than anything gained!!</p></blockquote><p></p>
[QUOTE="grgrcr88, post: 1146543, member: 16611"] So after 3 weeks on Orion and 3 different experts on car with me, there still have been no changes, except for the center manager now demanding i follow it 85% or better. All 3 riders agree changes need to be made. All 3 said they would make them and none of it has been done. I am done. I will blindly follow the ridiculously laid out plan of Orion to the tune of an extra hour and 20-30 extra miles a day. System crashed one day and I was on my own, ran more stops in less time and less miles than I have once with Orion. Congratulations, you have taken away the experience and knowledge of a 23 year driver and replaced it with a computer program that has no ability to change with conditions and I have no choice but to fail with it!! The main problem is the system has no idea what stops are businesses and what are not. Therefore cannot know closing times, lunch hours, etc.. It will loop it with the least amount of miles assuming you keep up with the way its looped and never have to break off. If you do break off, say to get to a business before they close, you must go back to the point you broke off from to be back on trace. If not you now have multiple trace breaks and are not within the 85%. Takes away the brains of a driver and his ability to complete the day in the most efficient manner while still providing the service the customers expect. That is another problem. We no longer care about service to the customer, as long as the delivery is made before their close time its considered good enough. Someone needs to inform the idiots up in the ivory tower that we don't sell a product here at UPS. We are not cheaper, we are better, that's why the customers use us. If we bring our SERVICE LEVEL down to equal that of Fed-ex we have taken away the reason for any customer to continue using UPS. This system will, and has, cost us customers. How much do we lose before we realize the actual cost of this is much higher than anything gained!! [/QUOTE]
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