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Heard about customer complaints?
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<blockquote data-quote="some1else" data-source="post: 568384" data-attributes="member: 18280"><p>salesguy what would your suggestion be when a customer complains about a 450pm delivery when they "have been del. before lunch for 15 years..." i tell them go ahead and complain; it wont hurt me any i deliver per EDD. if i encourage them not to complain then the problem has 0% chance of being fixed (no one will listen to me of course) but there is a big % chance of them not using us!</p></blockquote><p></p>
[QUOTE="some1else, post: 568384, member: 18280"] salesguy what would your suggestion be when a customer complains about a 450pm delivery when they "have been del. before lunch for 15 years..." i tell them go ahead and complain; it wont hurt me any i deliver per EDD. if i encourage them not to complain then the problem has 0% chance of being fixed (no one will listen to me of course) but there is a big % chance of them not using us! [/QUOTE]
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Heard about customer complaints?
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