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Heard about customer complaints?
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<blockquote data-quote="tiegirl" data-source="post: 568525" data-attributes="member: 11669"><p>I tell the truth. I tell customers that due to the current economic conditions UPS processes have changed and that means that customers are getting pick ups and deliveries at the same time. Today one guy was mad about not knowing what was happening and said "Why didn't UPS notify me of the changes?". The best response again was the truth. We change on a daily basis and it is impossible to inform every account of the changes. This account is located in a rural area and even though pissed at the time understood what was happening and appreciated the truth. The truth was not showing disrespect to UPS. The truth was just telling it like it is. You cannot treat a customer like they are stupid and they do not deserve to be told the truth of what is happening. They too are experiencing the effects of this tough economy.</p><p> </p><p>Go Drivers! You rock! I would not have a job without you!<img src="/community/styles/default/xenforo/smilies/FeltTip/happy-very.png" class="smilie" loading="lazy" alt=":happy-very:" title="Happy Very :happy-very:" data-shortname=":happy-very:" /></p></blockquote><p></p>
[QUOTE="tiegirl, post: 568525, member: 11669"] I tell the truth. I tell customers that due to the current economic conditions UPS processes have changed and that means that customers are getting pick ups and deliveries at the same time. Today one guy was mad about not knowing what was happening and said "Why didn't UPS notify me of the changes?". The best response again was the truth. We change on a daily basis and it is impossible to inform every account of the changes. This account is located in a rural area and even though pissed at the time understood what was happening and appreciated the truth. The truth was not showing disrespect to UPS. The truth was just telling it like it is. You cannot treat a customer like they are stupid and they do not deserve to be told the truth of what is happening. They too are experiencing the effects of this tough economy. Go Drivers! You rock! I would not have a job without you!:happy-very: [/QUOTE]
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