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Heard about customer complaints?
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<blockquote data-quote="Coldworld" data-source="post: 568547" data-attributes="member: 4777"><p>Some customers use ups for the superior service from the drivers, EVEN THOUGH UPS IS MORE EXPENSIVE. Now if our service starts slipping what is the incentive of these customers staying with ups. They start using fedex ground and see the money savings they might NEVER come back..that should be very disturbing for ALL upsers..that includes management.</p></blockquote><p></p>
[QUOTE="Coldworld, post: 568547, member: 4777"] Some customers use ups for the superior service from the drivers, EVEN THOUGH UPS IS MORE EXPENSIVE. Now if our service starts slipping what is the incentive of these customers staying with ups. They start using fedex ground and see the money savings they might NEVER come back..that should be very disturbing for ALL upsers..that includes management. [/QUOTE]
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Heard about customer complaints?
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