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Heard about customer complaints?
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<blockquote data-quote="brownmonster" data-source="post: 568561" data-attributes="member: 298"><p>This thread is really touching my last nerve. I wish I could sit down with, or have them ride with me, the people running this company into the ground. Every day I hear about sales leads and looking for volume while mgmnt pushes pkgs right to the competition. Fedex is in the town where I deliver an hour before we get there. All we worry about is inside numbers. Volume is down, why aren't we on the road early kicking everyone's butt? Don't give me this we have to make a profit BS. Give up a quarter's worth of profit to line us up for the long haul like we should have done 15 years ago. I know I'm just a driver but I heard it said long ago. It costs a lot more to acquire a new customer than it does to retain a current one. Man, I need to quit drinking Newcastle. BM</p></blockquote><p></p>
[QUOTE="brownmonster, post: 568561, member: 298"] This thread is really touching my last nerve. I wish I could sit down with, or have them ride with me, the people running this company into the ground. Every day I hear about sales leads and looking for volume while mgmnt pushes pkgs right to the competition. Fedex is in the town where I deliver an hour before we get there. All we worry about is inside numbers. Volume is down, why aren't we on the road early kicking everyone's butt? Don't give me this we have to make a profit BS. Give up a quarter's worth of profit to line us up for the long haul like we should have done 15 years ago. I know I'm just a driver but I heard it said long ago. It costs a lot more to acquire a new customer than it does to retain a current one. Man, I need to quit drinking Newcastle. BM [/QUOTE]
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