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Heard about customer complaints?
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<blockquote data-quote="dannyboy" data-source="post: 571179" data-attributes="member: 484"><p><strong> </strong>Encourage to complain? They dont need encouragement when we consistently screw around with delivery times. We have house deliveries that get better consistency in their deliveries than we give a lot of businesses here.</p><p> </p><p></p><p> I always told them to call the center team first, and if that did not fix the problem, then to call Atlanta. While not speaking ill, I did inform the customer that I no longer have a part to play in deciding when they get delivered.</p><p></p><p> What the.......now you want us to be good will ambassadors to customers that you are screwing, and want me to tell them they need to understand? </p><p> </p><p>Wow, what a chicken****e you are. </p><p> </p><p>Why dont <strong><em><u>you </u></em></strong>go out there and explain why. Because you want to make a few more cents on my delivery day, you are personally making the decision to screw their business because of delivery times that are not convenient to your business plans. </p><p> </p><p>Your the one that makes the cuts to where we cant deliver the air on time, but you know that many of the customers wont even try to run the gauntlet of trying to get their money back. Goes for ground guarantees.</p><p> </p><p>But what the heck. Why would I expect different from a company that promises things to the customer and lies, and they do the same thing to the employees on contract issues. Anything to make your almighty buck.</p><p> </p><p> </p><p> Loathe it enough to not screw the customer? Yup, you are right, its more than irritating to the customer, thats why they are leaving. Thats why they see FedEx growing in spite of their losses, and see us becoming stagnant. </p><p> </p><p>Well having a start time of 7:30-7:45 does not hurt them either. And they are very interested in our business, something we dont seem to really take seriously. After all, we cant win them over on price, Sales guy has proved he cant win them over with BS, and when we tell the customer that we give better service, well all they do is laugh. It used to be we gave better service, but not anymore.</p><p> </p><p>. You mean we actually do care? Thats refreshing to hear. But our actions dont seem to reflect a serious caring nature about how we treat our customers.</p><p> </p><p>Brown Suit, Not to pick on you, but you need to get a dose of reality. The mandates that are flowing down hill from Atlanta are killing our business. IT is running off customers that 5 years ago would never have gone elsewhere. Use your bully pulpit to change the direction of the flow. Customers are our only defense against going out of business, Maybe we ought to treat them that way.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 571179, member: 484"] [B] [/B]Encourage to complain? They dont need encouragement when we consistently screw around with delivery times. We have house deliveries that get better consistency in their deliveries than we give a lot of businesses here. I always told them to call the center team first, and if that did not fix the problem, then to call Atlanta. While not speaking ill, I did inform the customer that I no longer have a part to play in deciding when they get delivered. What the.......now you want us to be good will ambassadors to customers that you are screwing, and want me to tell them they need to understand? Wow, what a chicken****e you are. Why dont [B][I][U]you [/U][/I][/B]go out there and explain why. Because you want to make a few more cents on my delivery day, you are personally making the decision to screw their business because of delivery times that are not convenient to your business plans. Your the one that makes the cuts to where we cant deliver the air on time, but you know that many of the customers wont even try to run the gauntlet of trying to get their money back. Goes for ground guarantees. But what the heck. Why would I expect different from a company that promises things to the customer and lies, and they do the same thing to the employees on contract issues. Anything to make your almighty buck. Loathe it enough to not screw the customer? Yup, you are right, its more than irritating to the customer, thats why they are leaving. Thats why they see FedEx growing in spite of their losses, and see us becoming stagnant. Well having a start time of 7:30-7:45 does not hurt them either. And they are very interested in our business, something we dont seem to really take seriously. After all, we cant win them over on price, Sales guy has proved he cant win them over with BS, and when we tell the customer that we give better service, well all they do is laugh. It used to be we gave better service, but not anymore. . You mean we actually do care? Thats refreshing to hear. But our actions dont seem to reflect a serious caring nature about how we treat our customers. Brown Suit, Not to pick on you, but you need to get a dose of reality. The mandates that are flowing down hill from Atlanta are killing our business. IT is running off customers that 5 years ago would never have gone elsewhere. Use your bully pulpit to change the direction of the flow. Customers are our only defense against going out of business, Maybe we ought to treat them that way. d [/QUOTE]
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