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Heard about customer complaints?
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<blockquote data-quote="BrownArmy" data-source="post: 571882" data-attributes="member: 18225"><p>I'm a cover driver, been driving for a little over a year...</p><p></p><p>I showed up for a pickup at a business on a route I've done a couple times, and the owner seemed confused as to why I was there.</p><p></p><p>I explained that I was there for the daily scheduled pickup (blank look). </p><p></p><p>She told me that the week before she had a package and had called for a pickup, only to be told by someone at whatever UPS number she called that <em><strong>we didn't do pickups in that town, she'd have to go to the UPS store two miles away</strong></em>! (Aside from the fact that the business has a regularly scheduled daily pickup - they pay for that, right?).</p><p></p><p>To be fair, I got the impression that the maybe the owner wasn't there all that much (I <em>know</em> the regular guy does that pickup, and the other times I've covered the route the nice counter ladies point me right into the back room).</p><p></p><p>But, wow. Really? </p><p></p><p>We don't do pickups in this town?</p><p></p><p>I told the owner that not only do we do pickups in that <em>town</em> but we do pickups up and down that <em>street</em> all day!</p><p></p><p>I don't know if that's sales or operations or someone new on the phone, but whoever it is, <strong>please</strong>, help us help you to let us do our job without having to carry a fire extinguisher!</p><p></p><p>On a side note, as a cover driver, I'm really not ever sure what to say to irate customers...like a word you can't remember, and it's right on your tongue...there are so many reasons I can think of why they didn't receive proper customer service, yet I'm never sure what's appropriate to say. As a newbie, you know.</p><p></p><p>This is an illuminating thread for me!</p></blockquote><p></p>
[QUOTE="BrownArmy, post: 571882, member: 18225"] I'm a cover driver, been driving for a little over a year... I showed up for a pickup at a business on a route I've done a couple times, and the owner seemed confused as to why I was there. I explained that I was there for the daily scheduled pickup (blank look). She told me that the week before she had a package and had called for a pickup, only to be told by someone at whatever UPS number she called that [I][B]we didn't do pickups in that town, she'd have to go to the UPS store two miles away[/B][/I]! (Aside from the fact that the business has a regularly scheduled daily pickup - they pay for that, right?). To be fair, I got the impression that the maybe the owner wasn't there all that much (I [I]know[/I] the regular guy does that pickup, and the other times I've covered the route the nice counter ladies point me right into the back room). But, wow. Really? We don't do pickups in this town? I told the owner that not only do we do pickups in that [I]town[/I] but we do pickups up and down that [I]street[/I] all day! I don't know if that's sales or operations or someone new on the phone, but whoever it is, [B]please[/B], help us help you to let us do our job without having to carry a fire extinguisher! On a side note, as a cover driver, I'm really not ever sure what to say to irate customers...like a word you can't remember, and it's right on your tongue...there are so many reasons I can think of why they didn't receive proper customer service, yet I'm never sure what's appropriate to say. As a newbie, you know. This is an illuminating thread for me! [/QUOTE]
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