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<blockquote data-quote="AutoZone" data-source="post: 2472392" data-attributes="member: 59947">I&#039;m not a peak driver.. but yes, tcd.. I&#039;m sure I&#039;ll be back in the hub for a month or 2 after peak until vacations start picking up.. Only difference is here, an unhappy customer doesn&#039;t directly effect my pay.. in the car business, I could give them a $1000 service for free to try and make them happy, they&#039;ll act thankful to your face then when they get their survey, they say, well the guy was great, but my new car shouldn&#039;t have broken down in the first place and completely bomb the survey. And give a 12% score... That costs me $4000 over a 3 month average directly out of my paycheck.. so I need to pay because someone&#039;s car broke down?? How is that my fault?? All I did was get it fixed and help them!!! If you&#039;ve been to a dealership for service, I&#039;m sure you&#039;ve been begged, bribed, pleaded with to give them a good survey... And that&#039;s why! UPS, I&#039;ve been driving about 4 months and the only complaint I&#039;ve gotten so far is, &quot;where&#039;s the other package&quot;?? &quot;Not sure, it&#039;s not on my truck.. check your tracking number.. have a great rest of your day&quot;!</blockquote>

[QUOTE="AutoZone, post: 2472392, member: 59947"] I'm not a peak driver.. but yes, tcd.. I'm sure I'll be back in the hub for a month or 2 after peak until vacations start picking up.. Only difference is here, an unhappy customer doesn't directly effect my pay.. in the car business, I could give them a $1000 service for free to try and make them happy, they'll act thankful to your face then when they get their survey, they say, well the guy was great, but my new car shouldn't have broken down in the first place and completely bomb the survey. And give a 12% score... That costs me $4000 over a 3 month average directly out of my paycheck.. so I need to pay because someone's car broke down?? How is that my fault?? All I did was get it fixed and help them!!! If you've been to a dealership for service, I'm sure you've been begged, bribed, pleaded with to give them a good survey... And that's why! UPS, I've been driving about 4 months and the only complaint I've gotten so far is, "where's the other package"?? "Not sure, it's not on my truck.. check your tracking number.. have a great rest of your day"! [/QUOTE]

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