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Heard it thru the grapevine...
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<blockquote data-quote="AutoZone" data-source="post: 2544248" data-attributes="member: 59947"><p>I did have an older customer stop me once and ask why we don't stick around after we ring the doorbell. I told him we on such a tight time crunch that they don't allow it unless there's a signature required. He said he missed the days the ups </p><p>Man would knock on his door, hand him his package with a smile and engage a quick little conversion with him. He said, "that's real service". Sad you all have gotten away from that... I kind of agree with the man. </p><p></p><p>I came from a full service industry where it was our job to make sure customers were happy. The ole mighty $ has ruined it tho for the shipping industry. I have the Richard Branson ideology.. take care of employees.. employees take care of customers.. and the happy customers do more business...</p></blockquote><p></p>
[QUOTE="AutoZone, post: 2544248, member: 59947"] I did have an older customer stop me once and ask why we don't stick around after we ring the doorbell. I told him we on such a tight time crunch that they don't allow it unless there's a signature required. He said he missed the days the ups Man would knock on his door, hand him his package with a smile and engage a quick little conversion with him. He said, "that's real service". Sad you all have gotten away from that... I kind of agree with the man. I came from a full service industry where it was our job to make sure customers were happy. The ole mighty $ has ruined it tho for the shipping industry. I have the Richard Branson ideology.. take care of employees.. employees take care of customers.. and the happy customers do more business... [/QUOTE]
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Heard it thru the grapevine...
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