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Help - Next Day Air Lost
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<blockquote data-quote="racerx" data-source="post: 56249"><p>Okay.. As far as I know, they DO NOT have to wait for a tracer to clear in order to file for a GSR (I dont know what that agent is talking about). So, you should have been issued a GSR for the tracking number ending in 2597. The other one that you requested, ending 2765, still shows in transit so a GSR cannot be filed on this one yet. In our system, the icon that the agent must click to file for the GSR is grayed out until we have a final delivery scan, so the fact that you could not get a GSR on that package makes sense. But there is no reason to argue with them give them a call on Monday and again request a GSR for package 2597. When all is said and done, if they will not give you a GSR for ANY of these shipments that deliver because it is past the 15 days, let me know on this board. But I dont think you will have a problem with that. </p><p> </p><p>Ok2, customers have always had 15 days to file for a GSR. Our Terms and Conditions says that in order for a shipment to qualify for a GSR, UPS must be notified in writing or by telephone of a service failure within fifteen (15) calendar days from the date of scheduled delivery Now in terms of a damage or lost package claim, our Terms and Conditions read: For domestic shipments, claims not made within nine (9) months after delivery of the package or, in the case of non-delivery, within nine (9) months after a reasonable time for delivery has elapsed, shall be deemed waived. For international shipments, its only 60 days from the date of delivery. </p><p> </p><p>(Message edited by racerx on September 22, 2005)</p></blockquote><p></p>
[QUOTE="racerx, post: 56249"] Okay.. As far as I know, they DO NOT have to wait for a tracer to clear in order to file for a GSR (I dont know what that agent is talking about). So, you should have been issued a GSR for the tracking number ending in 2597. The other one that you requested, ending 2765, still shows in transit so a GSR cannot be filed on this one yet. In our system, the icon that the agent must click to file for the GSR is grayed out until we have a final delivery scan, so the fact that you could not get a GSR on that package makes sense. But there is no reason to argue with them give them a call on Monday and again request a GSR for package 2597. When all is said and done, if they will not give you a GSR for ANY of these shipments that deliver because it is past the 15 days, let me know on this board. But I dont think you will have a problem with that. Ok2, customers have always had 15 days to file for a GSR. Our Terms and Conditions says that in order for a shipment to qualify for a GSR, UPS must be notified in writing or by telephone of a service failure within fifteen (15) calendar days from the date of scheduled delivery Now in terms of a damage or lost package claim, our Terms and Conditions read: For domestic shipments, claims not made within nine (9) months after delivery of the package or, in the case of non-delivery, within nine (9) months after a reasonable time for delivery has elapsed, shall be deemed waived. For international shipments, its only 60 days from the date of delivery. (Message edited by racerx on September 22, 2005) [/QUOTE]
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