Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Union Issues
Here's the situation
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="The Other Side" data-source="post: 1440505" data-attributes="member: 17969"><p>Its NOT the customer that files the complaint. ITS THE SHIPPER, my god, how long have you worked for UPS?</p><p></p><p>It matters not what the end reciever does or says, the SHIPPER paid for a service, and this goof did the WRONG thing.</p><p></p><p>We have rules, and those rules need to be followed to the letter. GO outside the rules for your own pleasure and you get burned.</p><p></p><p>The obvious answer was for this goof to record them as NM1 and move on, but instead, HE LEFT the packages without a check, and the stop open. This alone is a violation of our delivery methods.</p><p></p><p>Then he returns, the customer tells him to pound sand, and he states that he had to collect the packages, place them back into the truck, and then close the stop as NM1.</p><p></p><p>Again, nothing this guy did was inside the realm of common sense and UPS training.</p><p></p><p>He took a short cut ( in his mind ) and somewhere between the forrest and the trees he got lost.</p><p></p><p>Now YOU tell him that the customer might not demand a refund?</p><p></p><p>Its the SHIPPER OLDY that he has to worry about.</p><p></p><p>This is the kind of "STUPID" all new drivers need to read about.</p><p></p><p>TOS.</p></blockquote><p></p>
[QUOTE="The Other Side, post: 1440505, member: 17969"] Its NOT the customer that files the complaint. ITS THE SHIPPER, my god, how long have you worked for UPS? It matters not what the end reciever does or says, the SHIPPER paid for a service, and this goof did the WRONG thing. We have rules, and those rules need to be followed to the letter. GO outside the rules for your own pleasure and you get burned. The obvious answer was for this goof to record them as NM1 and move on, but instead, HE LEFT the packages without a check, and the stop open. This alone is a violation of our delivery methods. Then he returns, the customer tells him to pound sand, and he states that he had to collect the packages, place them back into the truck, and then close the stop as NM1. Again, nothing this guy did was inside the realm of common sense and UPS training. He took a short cut ( in his mind ) and somewhere between the forrest and the trees he got lost. Now YOU tell him that the customer might not demand a refund? Its the SHIPPER OLDY that he has to worry about. This is the kind of "STUPID" all new drivers need to read about. TOS. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Union Issues
Here's the situation
Top