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HEY ATLANTA! Read this!
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<blockquote data-quote="Bubblehead" data-source="post: 704379" data-attributes="member: 14176"><p>Reread his 2nd post.</p><p>Nothing was recorded as missed.</p><p>He serviced all the pkgs, just not at the times the customers were accustomed.</p><p>If he's in the blind, how would he be able to "pull these rabbits from a hat" as your mythical cover drivers do at your hub?</p><p>What information does the DIAD provide the cover driver to let them know a delivery is residential or commercial?</p><p>NOTHING!!</p><p>It's not the cover drivers job to know every knook and kranny of every route.</p><p>I contend it's managements job to train and provide the resources necessary for these guys to be successful.</p><p>This guy was sent out with a "slap on the ass" and without area knowledge.</p><p>The flippant attitude in this case rolled down hill from management to the driver.</p><p>As usual though, it's the customer that suffers and the driver that gets tagged with the blame.</p><p><strong><em><span style="font-size: 18px">BS!!!!</span></em></strong></p></blockquote><p></p>
[QUOTE="Bubblehead, post: 704379, member: 14176"] Reread his 2nd post. Nothing was recorded as missed. He serviced all the pkgs, just not at the times the customers were accustomed. If he's in the blind, how would he be able to "pull these rabbits from a hat" as your mythical cover drivers do at your hub? What information does the DIAD provide the cover driver to let them know a delivery is residential or commercial? NOTHING!! It's not the cover drivers job to know every knook and kranny of every route. I contend it's managements job to train and provide the resources necessary for these guys to be successful. This guy was sent out with a "slap on the ass" and without area knowledge. The flippant attitude in this case rolled down hill from management to the driver. As usual though, it's the customer that suffers and the driver that gets tagged with the blame. [B][I][SIZE=5]BS!!!![/SIZE][/I][/B] [/QUOTE]
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