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Higher Expectations for Ground Employees
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 994318" data-attributes="member: 12570"><p>bbsam is right---phone calls directly to the center/station/depot are handled internally, don't create a paper trail and are more often than not swept under the rug. Phone calls to the respective toll free number do create a paper trail and with UPS require a phone call to the consignee within one hour of receipt of the complaint.</p><p></p><p>I received a concern yesterday for not leaving a delivery notice for a delivery that I attempted and then had to indirect. The consignee was closed for lunch until 2 pm (who goes to lunch until 2?) so I left a notice and indirected their pkg. I placed the notice right next to their "closed for lunch until 2pm" sign. I couldn't sheet the pkg as closed or scan the delivery notice as it was between noon and 1. When the OMS sent me the message I told her I left the notice right by the sign and gave her enough detail to prove that I made the attempt and left the notice.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 994318, member: 12570"] bbsam is right---phone calls directly to the center/station/depot are handled internally, don't create a paper trail and are more often than not swept under the rug. Phone calls to the respective toll free number do create a paper trail and with UPS require a phone call to the consignee within one hour of receipt of the complaint. I received a concern yesterday for not leaving a delivery notice for a delivery that I attempted and then had to indirect. The consignee was closed for lunch until 2 pm (who goes to lunch until 2?) so I left a notice and indirected their pkg. I placed the notice right next to their "closed for lunch until 2pm" sign. I couldn't sheet the pkg as closed or scan the delivery notice as it was between noon and 1. When the OMS sent me the message I told her I left the notice right by the sign and gave her enough detail to prove that I made the attempt and left the notice. [/QUOTE]
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