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Brown Cafe UPS Forum
UPS Discussions
How About a Forum For Only Customer Questions or Comments
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<blockquote data-quote="outta hours" data-source="post: 456384" data-attributes="member: 4568"><p>That is my point,they are coming here anyway seeking more information than they have gained by accessing UPS.com or the 800 number. Many replies from our members to these customers include requests for tracking numbers,locations,and other info that our members should not be requesting from them in order to assist them. Since this is not a UPS site or UPS customer service help desk. Why have a sticky posted informing them how to ask questions here?</p><p></p><p>If it is indeed inappropriate to add a section for these types of customer questions, then that reinforces my stance that NO customer related UPS information should be exchanged here. Any customer who posts such requests or comments should immediately be redirected to UPS.com or the 1 800 number for answers. And should be informed that this is NOT a UPS affiliated,sponsored, or endorsed,website. And their inquiries should be left unanswered by Brown Cafe members. Otherwise customers who do receive information or feedback from here will automatically associate that information as being from UPS regardless of the disclaimers or terms of service agreement that are in place here. </p><p></p><p>That too would solve the problem which prompted, and was outlined in my original post in this thread. This is not the place for customers to do"official" UPS business.</p><p></p><p> Some customers have stated they would not continue to use UPS because of comments and or information they have received here from BC members. I have a huge problem with that. I am sure that UPS would also. This is an anonymous unofficial UPS discussion forum. Any customer requests or comments that are answered or responded to implies and gives the impression to them that this site is more than it is.</p></blockquote><p></p>
[QUOTE="outta hours, post: 456384, member: 4568"] That is my point,they are coming here anyway seeking more information than they have gained by accessing UPS.com or the 800 number. Many replies from our members to these customers include requests for tracking numbers,locations,and other info that our members should not be requesting from them in order to assist them. Since this is not a UPS site or UPS customer service help desk. Why have a sticky posted informing them how to ask questions here? If it is indeed inappropriate to add a section for these types of customer questions, then that reinforces my stance that NO customer related UPS information should be exchanged here. Any customer who posts such requests or comments should immediately be redirected to UPS.com or the 1 800 number for answers. And should be informed that this is NOT a UPS affiliated,sponsored, or endorsed,website. And their inquiries should be left unanswered by Brown Cafe members. Otherwise customers who do receive information or feedback from here will automatically associate that information as being from UPS regardless of the disclaimers or terms of service agreement that are in place here. That too would solve the problem which prompted, and was outlined in my original post in this thread. This is not the place for customers to do"official" UPS business. Some customers have stated they would not continue to use UPS because of comments and or information they have received here from BC members. I have a huge problem with that. I am sure that UPS would also. This is an anonymous unofficial UPS discussion forum. Any customer requests or comments that are answered or responded to implies and gives the impression to them that this site is more than it is. [/QUOTE]
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