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How About a Forum For Only Customer Questions or Comments
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<blockquote data-quote="dannyboy" data-source="post: 456563" data-attributes="member: 484"><p>Outa</p><p> </p><p>I understand your frustration.</p><p> </p><p>A customer that comes here with actual questions and help gets a totally different treatment than what others get that come in here with insults to our business and our intelligence. To even think that UPS would be shut down because of weather when other companies are out on road is ludicrous. To get us to believe such an insult only adds to the distaste of the thread.</p><p> </p><p>But you are wrong when you state we do not have any more information than the 800 number or UPS.com. That is the first place to check, just like the phone book is the first place to check if you need a phone number.</p><p> </p><p>There are a lot of different areas where I can get information that is more detailed and timely than those two are. Thats because I used to work AT UPS. This inside track is not for everyone, and would be overwhelmed it if was. </p><p> </p><p>So, when I ask for a tracking number, it is for several reasons.</p><p> </p><p>1 Without it, I am assuming the poster is a troll. Or the package is actually being shipped via someone else. Tracking numbers have become the lifeblood for information dealing with individual package questions. </p><p> </p><p>So without it, there is nothing we can do but theorize.</p><p> </p><p>2 With the tracking number, within two clicks, I can access and verify what the poster has alleged. Several times during discussions like this, what was presented was not what was shown on the package info screen. So that will weed out those that want to cause issues.</p><p> </p><p>3 With the tracking number, I can get more information with greater detail. And if need be, I can get the phone number of the center/hub/building it was in last. In the case of the missing package several years ago, they were called, but had no additional information to offer. But when I sent them a photo of what the item actually looked like, Wadiya know, they had it sitting right there in overgoods. A picture of the item goes a long way. Through traditional methods, would that ever have happened.</p><p> </p><p>So, while there are a lot of posters like you that come here to get away from work, there are those of us that enjoy the hard cases that have been dropped by traditional methods. </p><p> </p><p>I respect your decision to want not to become involved. </p><p> </p><p>By the same token, I would hope that you indulge mine, to help customers in need that have gone through all the traditional help available. I know that sounds weird, someone that no longer works at UPS wanting to help, but I guess that doing it for 30+ years makes it hard to leave behind.</p><p> </p><p>As to their own forum, not my place.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 456563, member: 484"] Outa I understand your frustration. A customer that comes here with actual questions and help gets a totally different treatment than what others get that come in here with insults to our business and our intelligence. To even think that UPS would be shut down because of weather when other companies are out on road is ludicrous. To get us to believe such an insult only adds to the distaste of the thread. But you are wrong when you state we do not have any more information than the 800 number or UPS.com. That is the first place to check, just like the phone book is the first place to check if you need a phone number. There are a lot of different areas where I can get information that is more detailed and timely than those two are. Thats because I used to work AT UPS. This inside track is not for everyone, and would be overwhelmed it if was. So, when I ask for a tracking number, it is for several reasons. 1 Without it, I am assuming the poster is a troll. Or the package is actually being shipped via someone else. Tracking numbers have become the lifeblood for information dealing with individual package questions. So without it, there is nothing we can do but theorize. 2 With the tracking number, within two clicks, I can access and verify what the poster has alleged. Several times during discussions like this, what was presented was not what was shown on the package info screen. So that will weed out those that want to cause issues. 3 With the tracking number, I can get more information with greater detail. And if need be, I can get the phone number of the center/hub/building it was in last. In the case of the missing package several years ago, they were called, but had no additional information to offer. But when I sent them a photo of what the item actually looked like, Wadiya know, they had it sitting right there in overgoods. A picture of the item goes a long way. Through traditional methods, would that ever have happened. So, while there are a lot of posters like you that come here to get away from work, there are those of us that enjoy the hard cases that have been dropped by traditional methods. I respect your decision to want not to become involved. By the same token, I would hope that you indulge mine, to help customers in need that have gone through all the traditional help available. I know that sounds weird, someone that no longer works at UPS wanting to help, but I guess that doing it for 30+ years makes it hard to leave behind. As to their own forum, not my place. d [/QUOTE]
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