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How can UPS survive ....
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<blockquote data-quote="happybob" data-source="post: 99739" data-attributes="member: 4724"><p>I'm not so sure this mentality started after the stock offering. Many of us noticed it changing after the strike. Lots of customers would not accept the packages from the supervisors that tried to deliver them, and they were told to bring them back after the strike was settled. These actions left a very bad taste in the mouths of management, and I believe(jmho) that this is where it started to go down hill.</p><p> </p><p>The stock that has been issued to the public is still a Class B stock. The votes from these shares are still diluted and the company will never allow the public to make its policy. The Class A stock owners are still majority held by management, and will probably always be. They will run the company the way they believe it will make the most profit.</p><p> </p><p>We, as drivers, must still thrive to treat the customers with the utmost respect. They still pay our salaries. Make that extra effort, ie, stopping by for that late NDA pickup, going out of your way to deliver medications, etc, for it is us that will be the image of UPS in the eyes of the customers. When the customer gets a rude response from the telephone centers we can se we are sorry for thier inconvience and ask them if they asked for a supervisor at the call center, or if they may want to take the time to call in a corporate complaint.</p><p> </p><p>The company will survie another 100 years because there are still a couple hundred thousand drivers out there every day, striving to keep our customers happy and showing the public that we care about the neighborhoods we deliver in, care about all those little things they care about.</p><p> </p><p>I have asked my fellow drivers in my area to take the time to volunteer in the comunities they work in. Getting involved in the local community doesn't just look good for UPS as a corporation, it also shows the community we care, as employees, to make the best effort we can to give back.</p><p> </p><p>You see all these different publications about UPS being the most admired in the transportation industry. It's not just the corporate level that gets looked at for these surveys, it's us, on the street, being watched by the public/customers that get the results as high as they are.</p><p> </p><p>Don't give up hope. That supervisor that tells you you are spending to much time with the customer will only be around for a short time in your career, same with the center manager. Tell them you respect thier opnion and will do the best you can every day to strive to be the best possible representative of UPS that you can be. Tell them you will strive every day to be the most respected delivery driver the customer ever comes into contact with. Tell them you will strive to be the best worker management will ever have. Then hit the street and do just that.</p><p> </p><p>When that supervisor tells you you are not "trotting" to enough of your stops, inform him or her that you are striving to be delivering into your 40s, 50s, and maybe even 60s, long past when they will be finished with thier on car supervisors duties, and that trotting to stops may make him or her look good, but in the end your career is more important to you than thier never ending quest to look good on paper.</p></blockquote><p></p>
[QUOTE="happybob, post: 99739, member: 4724"] I'm not so sure this mentality started after the stock offering. Many of us noticed it changing after the strike. Lots of customers would not accept the packages from the supervisors that tried to deliver them, and they were told to bring them back after the strike was settled. These actions left a very bad taste in the mouths of management, and I believe(jmho) that this is where it started to go down hill. The stock that has been issued to the public is still a Class B stock. The votes from these shares are still diluted and the company will never allow the public to make its policy. The Class A stock owners are still majority held by management, and will probably always be. They will run the company the way they believe it will make the most profit. We, as drivers, must still thrive to treat the customers with the utmost respect. They still pay our salaries. Make that extra effort, ie, stopping by for that late NDA pickup, going out of your way to deliver medications, etc, for it is us that will be the image of UPS in the eyes of the customers. When the customer gets a rude response from the telephone centers we can se we are sorry for thier inconvience and ask them if they asked for a supervisor at the call center, or if they may want to take the time to call in a corporate complaint. The company will survie another 100 years because there are still a couple hundred thousand drivers out there every day, striving to keep our customers happy and showing the public that we care about the neighborhoods we deliver in, care about all those little things they care about. I have asked my fellow drivers in my area to take the time to volunteer in the comunities they work in. Getting involved in the local community doesn't just look good for UPS as a corporation, it also shows the community we care, as employees, to make the best effort we can to give back. You see all these different publications about UPS being the most admired in the transportation industry. It's not just the corporate level that gets looked at for these surveys, it's us, on the street, being watched by the public/customers that get the results as high as they are. Don't give up hope. That supervisor that tells you you are spending to much time with the customer will only be around for a short time in your career, same with the center manager. Tell them you respect thier opnion and will do the best you can every day to strive to be the best possible representative of UPS that you can be. Tell them you will strive every day to be the most respected delivery driver the customer ever comes into contact with. Tell them you will strive to be the best worker management will ever have. Then hit the street and do just that. When that supervisor tells you you are not "trotting" to enough of your stops, inform him or her that you are striving to be delivering into your 40s, 50s, and maybe even 60s, long past when they will be finished with thier on car supervisors duties, and that trotting to stops may make him or her look good, but in the end your career is more important to you than thier never ending quest to look good on paper. [/QUOTE]
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