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how has the attitude of ups evolved to where it is today.
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<blockquote data-quote="JustTired" data-source="post: 234076" data-attributes="member: 10234"><p>In my opinion, the whole thing boils down to having an IE guy in charge. Everything has to be accounted for on paper somewhere. "The numbers don't lie" is a lie in and of itself. We could take this a step further and say "The numbers don't deliver pkgs, either." "The numbers don't deal with the customer, either." As a matter of fact, "The numbers don't do anything to make this company money."</p><p> </p><p>To get more production, they think all they have to do is raise the numbers. A human being can only do so much work in a given time, regardless of what the numbers say. But, in the companies eyes, it is no longer our job to service the customers. Our job is to attain their numbers.</p><p> </p><p>If we were machines, they could get us to go faster by sticking a different gear in the appropriate place. If we were computers, they could program us to go faster. But, alas, we are human. The one weak link in the production chain that can't be easily programmed or upgraded. That is, we are the weakest link in the mindset of IE people. But when it comes to servicing the customer and working to retain or develop new business, we are the strongest link. Unfortunately, there isn't a column in the spreadsheet for that.</p><p> </p><p>Until we get a CEO that comes from a background of business development or customer service, I'm afraid we're stuck playing the numbers game and we will be seeing things get worse instead of better.</p><p> </p><p>Don't get me wrong. There is a place for numbers in this business. But they should be analyzed, not worshiped.</p></blockquote><p></p>
[QUOTE="JustTired, post: 234076, member: 10234"] In my opinion, the whole thing boils down to having an IE guy in charge. Everything has to be accounted for on paper somewhere. "The numbers don't lie" is a lie in and of itself. We could take this a step further and say "The numbers don't deliver pkgs, either." "The numbers don't deal with the customer, either." As a matter of fact, "The numbers don't do anything to make this company money." To get more production, they think all they have to do is raise the numbers. A human being can only do so much work in a given time, regardless of what the numbers say. But, in the companies eyes, it is no longer our job to service the customers. Our job is to attain their numbers. If we were machines, they could get us to go faster by sticking a different gear in the appropriate place. If we were computers, they could program us to go faster. But, alas, we are human. The one weak link in the production chain that can't be easily programmed or upgraded. That is, we are the weakest link in the mindset of IE people. But when it comes to servicing the customer and working to retain or develop new business, we are the strongest link. Unfortunately, there isn't a column in the spreadsheet for that. Until we get a CEO that comes from a background of business development or customer service, I'm afraid we're stuck playing the numbers game and we will be seeing things get worse instead of better. Don't get me wrong. There is a place for numbers in this business. But they should be analyzed, not worshiped. [/QUOTE]
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