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UPS Discussions
how sale reps are paid..
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<blockquote data-quote="Catatonic" data-source="post: 381518" data-attributes="member: 7966"><p>I wish that was true. Marketing and communications have redesigned the Business Solutions sub-site on UPS.com several times and customer usage is abysmal. Common feedback is that the customer wants to hear it from a human in an interactive conversation. We are working on having "live chat" to help the UPS.com user when it "appears" they are stuck on certain pages. At some point when the customer is looking for information on UPS.com and indication is that they are unsuccessful, a live chat session will pop-up and a Customer Service Rep will offer to help.</p></blockquote><p></p>
[QUOTE="Catatonic, post: 381518, member: 7966"] I wish that was true. Marketing and communications have redesigned the Business Solutions sub-site on UPS.com several times and customer usage is abysmal. Common feedback is that the customer wants to hear it from a human in an interactive conversation. We are working on having "live chat" to help the UPS.com user when it "appears" they are stuck on certain pages. At some point when the customer is looking for information on UPS.com and indication is that they are unsuccessful, a live chat session will pop-up and a Customer Service Rep will offer to help. [/QUOTE]
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