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I need help with a driver release procedure
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<blockquote data-quote="UnconTROLLed" data-source="post: 583547" data-attributes="member: 18708"><p>I really feel that not working as directed would have to be a safety concern, as management cannot force you to work unsafely. Everything else is pretty much grounds of discpline that I am aware of. Would it stick? No. I would argue customer service values are being shorted. </p><p></p><p>In driver training you are taught to hand package to customer if applicable, get a signature if applicable, say thank you and continue your business. So while it is bad business to drop a package and run when an elderly person will have trouble retrieving it, its probably best to WAD and make a complaint higher up instead of disobeying.</p></blockquote><p></p>
[QUOTE="UnconTROLLed, post: 583547, member: 18708"] I really feel that not working as directed would have to be a safety concern, as management cannot force you to work unsafely. Everything else is pretty much grounds of discpline that I am aware of. Would it stick? No. I would argue customer service values are being shorted. In driver training you are taught to hand package to customer if applicable, get a signature if applicable, say thank you and continue your business. So while it is bad business to drop a package and run when an elderly person will have trouble retrieving it, its probably best to WAD and make a complaint higher up instead of disobeying. [/QUOTE]
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I need help with a driver release procedure
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