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I want to live in I.E. world
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<blockquote data-quote="dannyboy" data-source="post: 597016" data-attributes="member: 484"><p>If the determining factor was only cost, then how can we (by management's own admission) one of the highest cost delivery companies, ever hold customers?</p><p> </p><p>The reason, service. I know, that is an ideal that will not compute when entered into your data program, but to the customer, it is very important.</p><p> </p><p>All these add ons are nice, and the customer wants and needs them. But the service is what they expect.</p><p> </p><p>And the service is where we are lacking. </p><p> </p><p>Drivers are for the most part, more productive than they were 20 years ago. We cover a smaller area, but deliver more stops and more packages. </p><p> </p><p>But when IE sets the plan to cut corners to save money, and the bottom line is that you are cutting service to the customer, then is it not like the idiot that cut his nose off to spite his face?</p><p> </p><p>Some times I feel like the IE department, in their effort to save a buck, is too short sighted to see the big picture.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 597016, member: 484"] If the determining factor was only cost, then how can we (by management's own admission) one of the highest cost delivery companies, ever hold customers? The reason, service. I know, that is an ideal that will not compute when entered into your data program, but to the customer, it is very important. All these add ons are nice, and the customer wants and needs them. But the service is what they expect. And the service is where we are lacking. Drivers are for the most part, more productive than they were 20 years ago. We cover a smaller area, but deliver more stops and more packages. But when IE sets the plan to cut corners to save money, and the bottom line is that you are cutting service to the customer, then is it not like the idiot that cut his nose off to spite his face? Some times I feel like the IE department, in their effort to save a buck, is too short sighted to see the big picture. d [/QUOTE]
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