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<blockquote data-quote="fireman000" data-source="post: 670660" data-attributes="member: 4480"><p>I never had an issue with ICS techs being rude... even when they paged me at 2 or 3 in the morning and I wasn't at my best. They juggle all UPS apps except for external customer systems; I don't know if LV will have the expertise to handle the PFT calls without having to escalate.</p><p></p><p>From a dollar and cents perspective I see why its being done. From a support perspective, it might not work out as hoped... I hope LV ramps up their skill base with systems like PFT, GTS, ECM, UDC and the like. </p><p></p><p>I wish nothing but the best to the folks in ICS.</p></blockquote><p></p>
[QUOTE="fireman000, post: 670660, member: 4480"] I never had an issue with ICS techs being rude... even when they paged me at 2 or 3 in the morning and I wasn't at my best. They juggle all UPS apps except for external customer systems; I don't know if LV will have the expertise to handle the PFT calls without having to escalate. From a dollar and cents perspective I see why its being done. From a support perspective, it might not work out as hoped... I hope LV ramps up their skill base with systems like PFT, GTS, ECM, UDC and the like. I wish nothing but the best to the folks in ICS. [/QUOTE]
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