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Brown Cafe UPS Forum
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If this company was employee owned!!!!!!!!!!!!!!!!!
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<blockquote data-quote="soberups" data-source="post: 817536" data-attributes="member: 14668"><p>I totally agree with you that it is unsafe to be delivering past 10PM. Where we differ is in the manner that you are recording the packages that arent getting delivered.</p><p> </p><p>Whether you intend to or not, by sheeting them as ECON rather than "missed" you are enabling the company to defraud your customers by denying them the refund that they are entitled to.</p><p> </p><p>If you did the honest thing and sheeted them as "missed" (which is what they really are) then not only would the customers be eligible for a refund, but your management would be forced to actually <em>solve</em> their dispatch problems instead of continuing to hide them.</p><p> </p><p>Your management <em>knows</em> what the underlying problem is, but they have no intention of ever actually solving it. With you doing the dirty work for them, why should they?</p></blockquote><p></p>
[QUOTE="soberups, post: 817536, member: 14668"] I totally agree with you that it is unsafe to be delivering past 10PM. Where we differ is in the manner that you are recording the packages that arent getting delivered. Whether you intend to or not, by sheeting them as ECON rather than "missed" you are enabling the company to defraud your customers by denying them the refund that they are entitled to. If you did the honest thing and sheeted them as "missed" (which is what they really are) then not only would the customers be eligible for a refund, but your management would be forced to actually [I]solve[/I] their dispatch problems instead of continuing to hide them. Your management [I]knows[/I] what the underlying problem is, but they have no intention of ever actually solving it. With you doing the dirty work for them, why should they? [/QUOTE]
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If this company was employee owned!!!!!!!!!!!!!!!!!
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