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<blockquote data-quote="Livin the Dream?" data-source="post: 516357" data-attributes="member: 21891"><p>Those EAM packages? somebody paid a fortune to get them there early.</p><p> </p><p>My PERSONAL opinion is to do whatever is necessary to get the signature - this is a customer service business.</p><p> </p><p>CORPORATE opinion, however, contradicts this. In our center at least, Turn & Burn is encouraged. 15 seconds after eye contact you bolt if you have no signature.</p><p> </p><p>Wait in line? Even I would agree with the turn & burn there.</p><p> </p><p>When I was being trained, the ********** sup I was with (*********) actually complained to the customers when they asked us to dolly the boxes of copy paper into the storage room. I cringed.</p><p> </p><p>I guess my point is this - I don't care, I'm paid by the hour, and I don't mind helping if I can. Our center makes it very clear - they sign right away or you keep walking.</p></blockquote><p></p>
[QUOTE="Livin the Dream?, post: 516357, member: 21891"] Those EAM packages? somebody paid a fortune to get them there early. My PERSONAL opinion is to do whatever is necessary to get the signature - this is a customer service business. CORPORATE opinion, however, contradicts this. In our center at least, Turn & Burn is encouraged. 15 seconds after eye contact you bolt if you have no signature. Wait in line? Even I would agree with the turn & burn there. When I was being trained, the ********** sup I was with (*********) actually complained to the customers when they asked us to dolly the boxes of copy paper into the storage room. I cringed. I guess my point is this - I don't care, I'm paid by the hour, and I don't mind helping if I can. Our center makes it very clear - they sign right away or you keep walking. [/QUOTE]
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