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<blockquote data-quote="UnconTROLLed" data-source="post: 557108" data-attributes="member: 18708"><p>Same issues at UPS, believe me. I know you probably don't care, but I have had sups give me "the talk" about poor cu service and handling wtihout even hearing my side of the story. </p><p></p><p>The customer was a complete maroon and I was respectful and tried to help them. </p><p> customer files complaint and they manage to talk to a sup or complaint filters down to center level</p><p></p><p>Sup: "we know there are two sides to every story...but we cant be having these complaints come in, i dont have time to deal with them for one..."</p><p></p><p>well that is nice, but I really do not care if your day is too busy to do your job OR that the customer was unhappy. It is not my fault and if you dont want to hear the other side then I dont want to hear about the complaint.</p></blockquote><p></p>
[QUOTE="UnconTROLLed, post: 557108, member: 18708"] Same issues at UPS, believe me. I know you probably don't care, but I have had sups give me "the talk" about poor cu service and handling wtihout even hearing my side of the story. The customer was a complete maroon and I was respectful and tried to help them. customer files complaint and they manage to talk to a sup or complaint filters down to center level Sup: "we know there are two sides to every story...but we cant be having these complaints come in, i dont have time to deal with them for one..." well that is nice, but I really do not care if your day is too busy to do your job OR that the customer was unhappy. It is not my fault and if you dont want to hear the other side then I dont want to hear about the complaint. [/QUOTE]
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