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Impossible Commercial Customer
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<blockquote data-quote="landrick" data-source="post: 262875" data-attributes="member: 4821"><p>Somebody already hit one solution with the phone call idea. I used to have this problem with various customers at an outdoor shopping mall. Over a couple of weeks, I started collecting their phone numbers off of pkgs and storing them in my cell phone. (A couple of times, I even just got 'em from 411.) Drive up, ring the bell a couple of times while sheeting. If no response, call the number and say you're waiting. That usually did it, but sometimes I did the "see you tomorrow" routine. It would definitely be going above and beyond, but maybe for your difficult customer, you could even call them *beforehand* and say hey, I'll be there in 5 minutes. (Frustrating to do, but hey, if it works...) It's tempting to be a jerk with these guys (and sometimes I was) but I eventually learned that it paid off better to try building a rapport with the dock/store-room guy (along the lines of "we're both working stiffs with a job to do.") Face it, they're probably not real happy with their jobs and aren't very motivated to be accommodating to *you*. But, in many cases, I eventually got their respect to the point that they would answer the bell right away, and sometimes even start helping a lot more with loading and/or unloading their stuff. Each one is different...</p></blockquote><p></p>
[QUOTE="landrick, post: 262875, member: 4821"] Somebody already hit one solution with the phone call idea. I used to have this problem with various customers at an outdoor shopping mall. Over a couple of weeks, I started collecting their phone numbers off of pkgs and storing them in my cell phone. (A couple of times, I even just got 'em from 411.) Drive up, ring the bell a couple of times while sheeting. If no response, call the number and say you're waiting. That usually did it, but sometimes I did the "see you tomorrow" routine. It would definitely be going above and beyond, but maybe for your difficult customer, you could even call them *beforehand* and say hey, I'll be there in 5 minutes. (Frustrating to do, but hey, if it works...) It's tempting to be a jerk with these guys (and sometimes I was) but I eventually learned that it paid off better to try building a rapport with the dock/store-room guy (along the lines of "we're both working stiffs with a job to do.") Face it, they're probably not real happy with their jobs and aren't very motivated to be accommodating to *you*. But, in many cases, I eventually got their respect to the point that they would answer the bell right away, and sometimes even start helping a lot more with loading and/or unloading their stuff. Each one is different... [/QUOTE]
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