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Innocent until proven guilty? yeah ok
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 303391" data-attributes="member: 12570"><p>I read this thread last night but wanted to take some time time to think before I submitted a post. I see a trend in your description of your customer concerns, some of which, if not most, appear to be what we used to call "rude hourlies" but are now called hourly personnel. We should keep in mind that when we describe situations involving ourselves it is very hard to remain objective, so it is my assumption that the events that you are describing did not occur as you have described and that your actions may have indeed warranted a concern. For example, the situation at WalMart clearly warranted a customer concern (my first stop daily is WalMart so I know what a pain they can be so you have to watch what you say and do) while your lack of professionalism while driving (laughing at road rage lady) clearly warranted that concern. The security guy concern was unclear to me whether that was the security guy at UPS or at one of your stops on road but it also appears to be warranted.</p><p> </p><p>I have to admit that I formed an opinion of you initially based upon your screen name and then upon the statement "My supervisors never liked me..." It sounds as though you need a reality check and perhaps this second chance that you are being given by working the preload will be your wake-up call to clean up your act and behave like the professional that you are supposed to be. We all have bad days and I have had my share of customer concerns (some warranted, some not) but the trend I see in your description of the concerns that you have received (9 since 3/07--that is almost 1 per month) shows me that you are indeed a liability on the road. We have a cover driver with a similar situation in our center (numerous concerns, use of foul language in front of customers) who is now driving a tug 4 days out of 5 and drives only when they really need him to. He runs all day, make his pickups too early and doesn't go back if asked to, makes little or no effort to locate bad addresses, chews tobacco while working--I think you get the picture.</p><p> </p><p>My center manager uses the word "perception" in almost every sentence, but I find it appropriate here. It appears that your customers have formed a perception of you and your performance and the way that you present yourself while performing your job. We are not performing rocket science here--as Deacon from King of Queens likes to say, "I drive boxes around Brooklyn." Anyone can deliver packages--look at DHL. It is the level of professionalism customers have come to expect from us that you appear not to be providing that may be the root cause of your excessive number of customer concerns.</p><p> </p><p>As was stated earlier, do not sign the letter of resignation. Sit down with your mgt team. Ask them for an honest assessment of your performance. You may not like what they have to say but it is crucial that you hear this. Ask them what you can do to turn this situation around. You may find that this job is not for you--it happens, this job is not for everyone. However, I would urge you to take this time to evaluate yourself and work hard to identify those areas of concern relayed to you by your mgt team and work hard to improve in these areas. Take the preload position--true, you may have to take another part-time job on the side but at least you will still keep you benefits and still have your foot in the door. It will also let you see how hard those kids work for peanuts and to see the opportunity that you had that you may/may not be able to have again.</p><p> </p><p>Good luck to you. I do hope that you are able to turn it around.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 303391, member: 12570"] I read this thread last night but wanted to take some time time to think before I submitted a post. I see a trend in your description of your customer concerns, some of which, if not most, appear to be what we used to call "rude hourlies" but are now called hourly personnel. We should keep in mind that when we describe situations involving ourselves it is very hard to remain objective, so it is my assumption that the events that you are describing did not occur as you have described and that your actions may have indeed warranted a concern. For example, the situation at WalMart clearly warranted a customer concern (my first stop daily is WalMart so I know what a pain they can be so you have to watch what you say and do) while your lack of professionalism while driving (laughing at road rage lady) clearly warranted that concern. The security guy concern was unclear to me whether that was the security guy at UPS or at one of your stops on road but it also appears to be warranted. I have to admit that I formed an opinion of you initially based upon your screen name and then upon the statement "My supervisors never liked me..." It sounds as though you need a reality check and perhaps this second chance that you are being given by working the preload will be your wake-up call to clean up your act and behave like the professional that you are supposed to be. We all have bad days and I have had my share of customer concerns (some warranted, some not) but the trend I see in your description of the concerns that you have received (9 since 3/07--that is almost 1 per month) shows me that you are indeed a liability on the road. We have a cover driver with a similar situation in our center (numerous concerns, use of foul language in front of customers) who is now driving a tug 4 days out of 5 and drives only when they really need him to. He runs all day, make his pickups too early and doesn't go back if asked to, makes little or no effort to locate bad addresses, chews tobacco while working--I think you get the picture. My center manager uses the word "perception" in almost every sentence, but I find it appropriate here. It appears that your customers have formed a perception of you and your performance and the way that you present yourself while performing your job. We are not performing rocket science here--as Deacon from King of Queens likes to say, "I drive boxes around Brooklyn." Anyone can deliver packages--look at DHL. It is the level of professionalism customers have come to expect from us that you appear not to be providing that may be the root cause of your excessive number of customer concerns. As was stated earlier, do not sign the letter of resignation. Sit down with your mgt team. Ask them for an honest assessment of your performance. You may not like what they have to say but it is crucial that you hear this. Ask them what you can do to turn this situation around. You may find that this job is not for you--it happens, this job is not for everyone. However, I would urge you to take this time to evaluate yourself and work hard to identify those areas of concern relayed to you by your mgt team and work hard to improve in these areas. Take the preload position--true, you may have to take another part-time job on the side but at least you will still keep you benefits and still have your foot in the door. It will also let you see how hard those kids work for peanuts and to see the opportunity that you had that you may/may not be able to have again. Good luck to you. I do hope that you are able to turn it around. [/QUOTE]
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