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Brown Cafe UPS Forum
UPS Discussions
Innocent until proven guilty? yeah ok
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<blockquote data-quote="Puck" data-source="post: 305001" data-attributes="member: 14253"><p>Actually pal, I admit I could have handled the situations differenly.. and requested more than once some additional training in customer service issues and how to deal with imperfect delivery situations ect... Ive even requested to be ridden to help improve my methods and what no.. I not saying that its anyone else's fault but what I am saying is that the situatios are being interpreted by the customer and UPS all wrong...theres been times Ive gotten a message in the middle of a delivery that I had to cover a pickup that I know I cant and I let out a sigh and the customer that is there thinks its directed at them for whatever reason... Even my wife has trouble reading me sometimes... I cant tell you how many times she thinks im upset about something and I am cool as a cucumber.... I guess that is why I am so good at poker LOL....</p></blockquote><p></p>
[QUOTE="Puck, post: 305001, member: 14253"] Actually pal, I admit I could have handled the situations differenly.. and requested more than once some additional training in customer service issues and how to deal with imperfect delivery situations ect... Ive even requested to be ridden to help improve my methods and what no.. I not saying that its anyone else's fault but what I am saying is that the situatios are being interpreted by the customer and UPS all wrong...theres been times Ive gotten a message in the middle of a delivery that I had to cover a pickup that I know I cant and I let out a sigh and the customer that is there thinks its directed at them for whatever reason... Even my wife has trouble reading me sometimes... I cant tell you how many times she thinks im upset about something and I am cool as a cucumber.... I guess that is why I am so good at poker LOL.... [/QUOTE]
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Innocent until proven guilty? yeah ok
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