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Inside workers: Treating customers property with Integrity
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<blockquote data-quote="Bagels" data-source="post: 1103817" data-attributes="member: 43436"><p>When packages of bulk items (e.g. papers, nuts, bolts, etc.) break open, unless they're obstructing our work areas, we're instructed to leave them be. Either management or the night crew will clean them up. Our DM is adamant that it's cheaper to pay out a claim (replace them item?) that it is to pay us to clean up the mess. Of course, it's hard to quantify good will, so that when a consumer routinely receives defaced packages, they decide to go to FedEx. Unfortunately, production models don't take this into account........</p></blockquote><p></p>
[QUOTE="Bagels, post: 1103817, member: 43436"] When packages of bulk items (e.g. papers, nuts, bolts, etc.) break open, unless they're obstructing our work areas, we're instructed to leave them be. Either management or the night crew will clean them up. Our DM is adamant that it's cheaper to pay out a claim (replace them item?) that it is to pay us to clean up the mess. Of course, it's hard to quantify good will, so that when a consumer routinely receives defaced packages, they decide to go to FedEx. Unfortunately, production models don't take this into account........ [/QUOTE]
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