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Instructed to Deliver Damages???
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 418366" data-attributes="member: 12570"><p>I always try to put myself in the customer's shoes and ask myself if I would like to come home and see a (possibly) damaged package sitting by my front door. You did the right thing and I urge you to continue taking care of the customer. I am surprised that your sup said that as we have always been told that if we catch the damage before we deliver we pay the claim at the wholesale value of the product but have to pay retail if we deliver it and a damage claim is initiated; in fact, we are told to "Future" these packages so that they can be either rewrapped and put OFD or RTS if the pkg cannot be made ready for delivery. Again, you did the right thing and I urge you to continue taking care of the customer.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 418366, member: 12570"] I always try to put myself in the customer's shoes and ask myself if I would like to come home and see a (possibly) damaged package sitting by my front door. You did the right thing and I urge you to continue taking care of the customer. I am surprised that your sup said that as we have always been told that if we catch the damage before we deliver we pay the claim at the wholesale value of the product but have to pay retail if we deliver it and a damage claim is initiated; in fact, we are told to "Future" these packages so that they can be either rewrapped and put OFD or RTS if the pkg cannot be made ready for delivery. Again, you did the right thing and I urge you to continue taking care of the customer. [/QUOTE]
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Instructed to Deliver Damages???
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