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intercept
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<blockquote data-quote="pretzel_man" data-source="post: 554025" data-attributes="member: 927"><p>Based on his original post and posts from other people I'm assuming that this was a UPS Delivery Intercept. That is the service where the customer is charged a fee to have us intercept the package.</p><p> </p><p>With a UPS DI, a DIAD board only gets loaded with an intercept if the intercept comes into UPS prior to the driver getting EDD. Any on road intercepts are only communicated via text message.</p><p> </p><p>I heard that this will change in the future to automatically going to the DIAD regardless of when it comes in.</p><p> </p><p> </p><p></p><p> </p><p>While I don't want to get into a discussion on management and numbers, in this case your assumption is incorrect.</p><p> </p><p>The example mentioned here has no bearing on how service failures would have been counted.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 554025, member: 927"] Based on his original post and posts from other people I'm assuming that this was a UPS Delivery Intercept. That is the service where the customer is charged a fee to have us intercept the package. With a UPS DI, a DIAD board only gets loaded with an intercept if the intercept comes into UPS prior to the driver getting EDD. Any on road intercepts are only communicated via text message. I heard that this will change in the future to automatically going to the DIAD regardless of when it comes in. While I don't want to get into a discussion on management and numbers, in this case your assumption is incorrect. The example mentioned here has no bearing on how service failures would have been counted. P-Man [/QUOTE]
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